FAQ
-
What areas do you cover?
We are based in Highbury/Finsbury Park and cover these and the surrounding areas including Islington and Stoke Newington. If you’re not sure, just drop us a line and let us know your postcode.
-
What is your booking procedure?
We like to make the booking process as easy and flexible for you as possible - to begin, just pop us a message for an initial chat and a meet/walk. Once you’re onboard, we can either confirm a regular weekly routine, or you can simply send over your day requests for the following week.
-
Do you take short notice requests / Can I book you on an ad-hoc basis?
The short answer is; yes! We will always do our best to accommodate all requests and help with last minute emergencies, though of course please bear in mind this is subject to how booked up we are already on the day.
-
How many dogs do you walk at one time?
We manage a maximum of 4 dogs at one time per walk - this is in line with most neighbourhood regulations, and is the perfect amount to make sure all dogs are safe and getting lots of play and attention.
-
Do you let the dogs off lead? And what about other people’s dogs?
We will never let your dog off the lead unless you give us permission to do so, and we will always endeavour to do so in safe, enclosed areas.
We take the utmost caution with other people and their dogs and will never take any risks. We’ll also make sure we’re briefed on your dog’s temperament and behaviours, and bear this in mind on all walks and environments. -
What is your cancellation policy?
We have a 24hr cancellation policy and ask that all cancellations are made as early as possible via text.
-
What’s your payment process?
You will receive an invoice at the end of each working week, with options to pay securely and easily via our payment platform. We request that all payments are settled within 48hrs of receipt of invoice.
-
What certification does T&F have?
We are proudly fully pet first aid trained, DBS checked and the business and your pets are fully protected by our insurance.